Privacy policy

Privacy Policy

Motoverde is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in compliance with the GDPR and other relevant regulations.

What Information Do We Collect About You?

We collect personal information in the following ways:

  • Enquiries: When you contact us via our website or over the phone, we collect your name, email address, and phone number. If you accept a quote or place an order, we may also collect your postal address, payment details, and additional contact information.
  • Purchases: When making purchases through our website, we collect data related to your purchase history, payment information (processed through secure third-party platforms), and delivery preferences.
  • Feedback and Surveys: We may gather information you provide via feedback forms and surveys.
  • Website Usage: We collect non-personal data through cookies and similar technologies to monitor how visitors interact with our website. This includes user behaviour, visit duration, and analytics data collected via Google Analytics.
  • Call Recordings: Calls to and from Motoverde may be recorded for monitoring and training purposes. These recordings are securely stored and only accessed by authorized personnel.

How Do We Use Your Information?

The personal data we collect is used for the following purposes:

  • Responding to Enquiries and Managing Orders: We use your data to respond to your enquiries, process your orders, and manage your account.
  • Marketing Communications: With your consent, we will add your email address to our mailing list to send you relevant offers, news, and updates. By subscribing to our newsletter, you give us permission to send you marketing emails.
  • Call Monitoring and Training: Recorded calls are used for quality control, training, and monitoring purposes to improve our customer service.
  • Third-Party Services: Your data may be shared with trusted third-party services for the purpose of payment processing (e.g., PayPal, Stripe), email marketing (e.g., MailChimp), and website analytics (e.g., Google Analytics).
  • Legal Obligations: In certain cases, we may need to use your personal data to comply with legal obligations, such as for tax or fraud prevention purposes.

Motoverde does not share your personal data with third parties for marketing purposes without your consent.

Third-Party Data Processors

We partner with the following third-party data processors to manage and store your information securely:

  • Payment Processing: Payment information is handled by third-party providers like PayPal and Stripe. These providers comply with strict security and privacy standards. You can review their privacy policies directly via PayPal and Stripe.
  • Email Marketing: We use MailChimp for our email marketing campaigns. If you sign up for our newsletter, your email is stored with them. You can review MailChimp's Privacy Policy.
  • Website Analytics: We use Google Analytics to collect anonymous data about website traffic and user behaviour. You can learn more about Google Analytics' Privacy and Security.

Data Retention and Security

We store your data securely and for as long as necessary to fulfill the purposes outlined in this privacy policy, including:

  • Website Enquiries: Data submitted through our contact forms is stored for up to 30 days.
  • Client and Purchase Data: Data related to client accounts and purchases is encrypted and stored in a secure database.
  • Call Recordings: Call recordings are stored securely for a period of up to 24 months and are deleted thereafter unless required for legal reasons.
  • Marketing Data: Email addresses for marketing are stored until you unsubscribe or request data removal.

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Your Rights: Accessing and Managing Your Data

You have the following rights regarding the personal data we hold about you:

  • Access: You can request a copy of the data we hold about you at any time.
  • Correction or Removal: You can ask us to correct or delete any personal data we have stored about you.
  • Unsubscribe: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the footer of our emails.

If you wish to exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to track your visit and improve your experience. These cookies do not store personal data but assign a unique ID to track your usage. Data collected via Google Analytics helps us understand website traffic and user behavior.

For more information on cookies and how to manage or disable them, please visit aboutcookies.org.

How to Contact Us

If you have any questions about our privacy policy or how we manage your data, please contact us at:

    • Email: Via our Contact Page
    • Phone: +44 2477 679947
    • Address: Motoverde, Unit 6-7 West Park, 207 Torrington Avenue, Tile Hill, Coventry, West Midlands, CV4 9UT